Terms & Conditions

§ 1 Scope, form

(1) These general terms and conditions (GTC) apply to all business relationships with you, our business partners, based on your registration of a user account on our website www.mapstudio.ai.
(2) The services available from us via www.mapstudio.ai are aimed exclusively at entrepreneurs (within the meaning of Section 14 Paragraph 1 of the German Civil Code, i.e. natural or legal persons or partnerships with legal capacity who, when concluding the transaction, are acting in the exercise of their commercial or independent professional activity) as well as legal entities under public law and special funds under public law. You confirm this by registering your user account and as part of your order on www.mapstudio.ai.
(3) Unless otherwise agreed, these General Terms and Conditions in the version valid at the time of your order or in any case in the version last communicated to you in text form also apply as a framework agreement for similar future contracts, without us having to refer to them again in each individual case.
(4) These General Terms and Conditions apply exclusively. Your possibly deviating, conflicting or supplementary general terms and conditions will only become part of the contract if and to the extent that we have expressly agreed to their validity in writing.
(5) Individual agreements and information in our order confirmation take precedence over the General Terms and Conditions.
(6) You are advised that the software provided in this contract uses open source components. You acquire the right of use for these components in accordance with the applicable license agreement and you undertake to observe the respective license text when using, processing and passing on the components.
(7) Your legally relevant declarations and notifications in relation to the contract (e.g. setting a deadline, reminder, withdrawal) must be made in writing. Written form within the meaning of these General Terms and Conditions includes written and text form (e.g. letter, email). Legal formal requirements and other proof, in particular in the event of doubts about the legitimacy of the person making the declaration, remain unaffected.
(8) References to the validity of statutory provisions are only intended to clarify. Even without such clarification, the statutory provisions therefore apply unless they are directly modified or expressly excluded in these General Terms and Conditions.

§ 2 Registration

(1) You can only use our services as a registered user. To register with us, you must log in with an email address or via your Google account and then confirm your registration using the link sent to you by email. As a registered user, you do not have to provide your personal data every time, but you can simply log into your user account with your email address or via your Google account before or as part of an order. Registration alone does not create any obligation to purchase the services we offer. For information on how your data is processed, please read our privacy policy, which you can access at the following link https://mapstudio.ai/de/privacy.
(2) By registering, you agree to these general terms and conditions. This creates a framework agreement between you and us in accordance with these terms and conditions, which also applies to all further orders.
(3) Registration is free of charge.
(4) The data we request must be complete and correct. If the data provided changes after registration, you are obliged to update the information in your customer profile immediately.
(5) You must protect your access to your user account from third-party access. If you have any indications that your user account is being used by unauthorized third parties, you are obliged to inform us of this immediately.
(6) A user account is not transferable and may only be used by you or third parties authorized by you (e.g. employees). You can grant third parties access to the work area accessible via your user account by issuing a one-time access email or by storing the email addresses of third parties authorized by you.
(7) We can restrict access to our own services if the security of network operations, the maintenance of network integrity, in particular the avoidance of serious disruptions to the network, software or stored data, require this. If services fail due to a disruption outside the seller's area of responsibility, a reduction is excluded. The same applies to the failure of services due to necessary operational interruptions (maintenance work).

§ 3 Subject matter of the contract, paid services

(1) We provide you with software for creating and editing map material and other content for this purpose and provide you with an AI system that can be used via our website to edit the digital maps (hereinafter referred to as "services"). You can use the map material created digitally and analogously for your business purposes in sales and marketing.
(2) For using our services beyond the free tier, two models are available to you:

• a) Subscription Model: You need a subscription to one of our plans. Each plan allows you to create and manage a specific number of maps in our system. The number of changes or downloads per map is unlimited.
• b) Pay-by-Download Model: Alternatively, you can purchase individual downloads without a subscription, provided you do not have an active subscription. You receive a permanent license for the respective map material.

The details and prices can be found on our offer page. All prices are net prices, plus the applicable statutory sales tax.
(3) Your subscription will be automatically renewed for one year unless you cancel it before the renewal date. You can change your subscription to a different package at any time, with the changes taking effect immediately and being offset against the current billing period.
(4) We reserve the right to increase our prices with at least 30 days' notice. The price increase will take effect at the beginning of the next billing period after the 30-day period has expired. We will inform you of price changes by email to the email address you have provided. If you do not agree with the price increase, you have the right to cancel your subscription before the price increase takes effect.
(5) In the event of payment default of more than 30 days, we reserve the right, after unsuccessful reminders, to terminate your subscription and/or block your user account. In this case, your right to use the created maps expires, unless you have acquired a permanent license. The account can be unblocked after full payment of all outstanding amounts, but this is at our discretion.
(6) In the subscription model, you receive a usage license for each created map (see §5 Usage Rights), which is valid for the last download of the respective map during the term of your subscription. You can edit the map and download it again as often as you like. Each map counts towards the total map quota of the package included in your subscription for the entire duration of your subscription.
(7) When a map is deleted, the license for all previous downloads of the same map expires (i.e. previous downloads may no longer be used). Maps can be deleted from our system no earlier than 6 months after the last download. Early deletion is only possible with the acquisition of a permanent license.
(8) Each subscription license is intended for a specific use purpose (e.g. one map for a specific trip in your catalog). The systematic creation of multiple maps with different content under one license to circumvent the licensing model is prohibited and may lead to termination.
(9) Upon termination of the subscription, all subscription licenses expire, unless you acquire a permanent license for individual maps.

§ 4 Map contents, use of our software (AI system)

(1) All rights to the content you have included in the maps you have created remain with you, unless expressly provided otherwise in these terms and conditions. You grant us a non-exclusive, spatially and temporally unlimited right of use to this content, to use the content to the extent necessary to fulfill the contract with you.
(2) You also grant us the simple, spatially and temporally unlimited right of use to your map contents, to use your map contents for the purposes of training our AI systems and for generating content through the AI systems. This includes all exploitation rights within the meaning of Sections 15 ff., 69c UrhG, which are necessary for the purposes of training our AI systems and for generating content through our AI systems.
(3) You ensure that the map content you transmit or save does not violate the rights of third parties (including personal rights, rights to one's own image, copyrights, trademark rights, etc.) or otherwise violate applicable law (such as data protection regulations) ("Prohibited Content"). We are entitled to block or remove prohibited customer content, taking into account the interests of both parties; the same applies if we are required to do so by law, due to a complaint from a third party, a court ruling or an official order.
(4) You guarantee that you will comply with the requirements of the KI-VO when creating and using your digital maps.
(5) When using our services, you will refrain from any actions that could endanger the stability, integrity and security of our technical systems. It is prohibited to obtain confidential information by means of reverse engineering. "Reverse engineering" means all actions, including observation, testing, examination and disassembly and, if necessary, reassembly, with the aim of obtaining confidential information. You are not authorized to change or edit our software.
(6) Our services may only be accessed via a web browser.
(7) You release us and hold us harmless from all claims by third parties, the use of the map content you have created or claims by third parties that arise due to alleged violations of the AI-Regulation or other regulatory requirements in the context of your use of our AI system.

§ 5 Usage rights

(1) We grant you the temporally (during the term of your subscription, if applicable) and spatially unlimited, non-exclusive, non-transferable and non-sublicensable right to use our services in accordance with the contract.
(2) Subscription Licenses: You can use downloaded maps in digital format and printed during the term of your subscription. A renewed download of the same map cancels the license for previous downloads of this map. If you delete a map or cancel your subscription, you have the option to purchase a permanent license for the map(s) for a one-time fee. Without this permanent license, your right to use the maps expires upon deletion (of the respective map in our system) or cancellation of the subscription.
(3) Pay-by-Download Licenses: For maps acquired through the pay-by-download model, you receive a permanent, temporally unlimited license. These licenses include the usage rights as described in paragraph 1, for use in both digital and print format. Pay-by-download licenses do not expire upon cancellation of a subsequently concluded subscription.
(4) When using maps in print, a verifiable license only needs to exist at the time of printing. Printing has no edition restrictions.
(5) Excluded from the grant of rights are components of the software that are subject to third-party rights and in particular open source software licenses. You may use these within the scope of the statutory rights of use and/or the applicable open source software license.
(6) You do not acquire ownership of digital content. We reserve the industrial property rights and copyrights to all digital content, logos, images and other documents.

§ 6 Term, measures and termination of contract

(1) These terms and conditions are concluded for an indefinite period. You have the right to terminate this user agreement at any time. To do so, please send us a notice of termination stating your email address. We are entitled to terminate the user agreement with 14 days' notice to the end of the month. The right to extraordinary termination remains unaffected.
(2) The deletion of work areas does not constitute termination of this contract.
(3) You can cancel your subscription at any time with effect at the end of the current billing period. Cancellation is possible via your user account or by email to hi@mapstudio.ai. Until that time, you can use all functions of your subscription without restriction. Cancellation during the billing period does not lead to a proportional refund of subscription fees, unless the cancellation is due to force majeure or due to reasons for which we are responsible. The cancellation of a subscription does not affect the basic user agreement according to paragraph 1, which continues even after termination of the subscription for any future services or pay-by-download purchases.
(4) In case of termination, you can either have your subscription maps deleted (usage right expires) or purchase permanent licenses for them for a one-time fee per map. Pay-by-download licenses remain unaffected by cancellation and retain their permanent validity.
(5) We are entitled to block user accounts and workspace(s) and deny you access to our services, delete your content, warn you or terminate the user agreement and permanently exclude you from using our services if you violate legal regulations, third-party rights, these general terms and conditions, the privacy policy https://mapstudio.ai/de/privacy or if there are concrete indications and/or other important reasons for doing so.
(6) In the event that we permanently exclude you from using our services, you are not permitted to register again and use our services, even via third-party user accounts.

§ 7 Liability for defects, liability

(1) We are liable for material and legal defects in accordance with the statutory provisions. You must notify us of defects within a warranty period of 1 (one) year.
(2) The provider is liable for intent and gross negligence. The provider is only liable for minor negligence in the event of damage resulting from injury to life, body or health. The provider is only liable for foreseeable damage that can typically be expected to occur. In the event of negligence, liability is limited to a sum of EUR 5,000.
(3) The liability limitations of the preceding paragraph do not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and for defects that have been fraudulently concealed. Liability under the Product Liability Act remains unaffected.
(4) If our liability is excluded or limited, this also applies to the personal liability of our employees, representatives and vicarious agents.
(5) We do not guarantee constant availability of the services, loss-free data backup or uninterrupted operation.
(6) In the event of force majeure, we are released from our obligation to provide services for the duration of the event. We will inform the customer immediately of the occurrence and end and take all reasonable measures to minimize the effects and restore the service as quickly as possible. Force majeure is defined as all unforeseeable, unavoidable and extraordinary events for which we are not responsible, which make the provision of services impossible or unreasonably difficult even with reasonable care, in particular: natural disasters; warlike events; power outages; pandemics; cybercrime and hacker attacks as well as strikes by service providers relevant to the operation of our services, official orders, failure of communication networks or gateways of other operators. If a case of force majeure lasts longer than 30 days, both parties have the right to terminate the contract extraordinarily. In the event of termination due to force majeure, we will refund pro-rata any prepaid subscription fees for the unused period. Pay-by-download purchases are excluded from refunds as they grant a permanent license.

§ 8 Data protection

(1) You are responsible for complying with data protection regulations when entering data into your map material.
(2) We collect, process and use personal data in accordance with the statutory provisions and our data protection declaration https://mapstudio.ai/de/privacy.

§ 9 Final provisions

(1) Otherwise, the general terms and conditions of the parties do not apply to this contract. This also applies if such conditions are not expressly contradicted.
(2) The contracting parties can only offset claims that have been legally established or are undisputed.
(3) All changes, additions and terminations of contractual agreements must be made in writing, as must the cancellation of the written form requirement, unless this contract stipulates text form.
(4) The parties undertake to maintain confidentiality regarding the content of this agreement and its implementation.
(5) Should individual provisions of the party agreements be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. In this case, the parties undertake to replace the invalid provision with a valid provision that comes as close as possible to the economic purpose of the invalid provision. The same applies to any gaps in the agreements.
(6) The law of the Federal Republic of Germany applies. The place of jurisdiction for all disputes arising from this contract is Berlin.

Version of 2025-04-15

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Supplementary Agreement to the General Terms and Conditions

Interactive Maps

Status: 2025-08-14

§ 1 Scope and Subject Matter

(1) This supplementary agreement governs the use of the "Interactive Maps" feature (technically: "Interactive Maps", hereinafter referred to as "Interactive Maps") as an extension to the existing services of MapStudio.ai. The feature enables customers to embed their created maps as interactive web widgets on external websites.

(2) This supplementary agreement applies in addition to the General Terms and Conditions (GTC) of MapStudio.ai in their current version. In the event of contradictions, the provisions of this supplementary agreement take precedence.

(3) The use of the Interactive Maps feature requires explicit activation by the customer and active consent to this supplementary agreement.

(4) The feature is in beta phase until 2025-08-31. During this time, usage is free of charge. After the beta phase, the prices published at https://mapstudio.ai/docs/interactive-maps/billing apply.

§ 2 Scope of Service and Provider Obligations

(1) Provision of the Feature

• We provide you with a widget solution that allows you to embed selected maps on external websites.
• Each embedded map receives a unique share URL.
• Provision is via our servers and content delivery networks.
• Only one active interactive export is possible per map.

(2) Our Obligations

• Provision of the embedding functionality as described in the product documentation.
• Maintenance and operation of the required infrastructure.
• Provision of documentation for integration.
• Collection of usage data for billing purposes within technical possibilities.

(3) Limits of Our Service Obligation

• We do not owe any specific availability during the beta phase.
• Usage data is collected to the best of our technical ability without the use of cookies.
• We do not guarantee complete recording of all accesses in the event of technical disruptions or manipulation attempts.

§ 3 Customer Obligations

(1) Domain Management

• The customer is obliged to keep the list of allowed domains up to date in their dashboard.
• The customer may only authorize domains for which they have the necessary usage rights.
• The correct maintenance of the domain allowlist is the sole responsibility of the customer.

(2) Proper Use

• The customer undertakes to use the feature as intended.
• The implementation of embed codes must be carried out in accordance with the provided documentation.
• The customer is responsible for the technical integration on their websites.

(3) Information Obligations

• The customer is obliged to inform their end users about the embedding of Interactive Maps in their privacy policy.
• The customer must inform about data processing by MapStudio.ai and the service providers used.

(4) Prevention of Abuse

• The customer must take appropriate measures to prevent abusive or excessive calls to their embedded maps.
• If abuse is detected, the customer is obliged to inform us immediately and take countermeasures.

§ 4 Usage-Based Billing

(1) Consent to Usage-Based Billing By activating the Interactive Maps feature, the customer expressly agrees to usage-based billing. Billing is based on actual map loads.

(2) Billing Basis

• A map load is counted when an embedded map is loaded in a browser.
• Billing is monthly at the workspace level.
• Current prices and quotas are available at https://mapstudio.ai/docs/interactive-maps/billing.

(3) Invoicing

• Invoicing takes place at the end of each month for the previous month.
• Billing is by monthly collective invoice.
• Detailed usage statistics per map are available in the dashboard.
• On request, we provide a detailed usage overview as a separate document.

(4) Billing Exclusions The following are not billed if proven:

• Technically caused failed loads
• Bot accesses identified and blocked by us
• DDoS attacks and other abusive accesses recognized by us

§ 5 Liability and Exclusions of Liability

(1) Liability for Content The customer bears sole responsibility for the content of the embedded maps and their lawful use.

(2) Exclusion of Liability in Case of Abuse

• We are not liable for damages caused by abusive or excessive use of Interactive Maps by the customer or third parties.
• This applies in particular to excessively high access numbers enabled by insufficient protective measures by the customer.
• The customer is liable for all costs arising from abuse for which they are responsible.

(3) Exclusion of Liability for Unauthorized Use

• We are not liable for damages resulting from embedding on unauthorized domains.
• The customer indemnifies us against all third-party claims arising from unauthorized use or incorrect domain configuration.

(4) Beta Phase Disclaimer During the beta phase, the feature is provided without warranty. Claims for damages due to malfunctions or outages are excluded to the extent permitted by law.

(5) Tracking Accuracy

• We are not liable for deviations in the recording of map loads that occur within the technical possibilities without the use of cookies.
• The customer acknowledges that usage tracking is on a best-effort basis.

§ 6 Data Protection

(1) Data Processing

• The processing of usage data is exclusively for billing and operational purposes.
• No cookies are stored on end-user browsers.
• Data collection is carried out within the scope of technical possibilities while maintaining data protection.
• Billing-relevant usage data is stored for a maximum of 3 months and then automatically deleted.

(2) Service Providers Used To provide Interactive Maps, we use the following infrastructure service providers:

• Vercel Inc. (USA): Content delivery network and map delivery
  • EU-U.S. Data Privacy Framework certified
  • Processing of access data for map delivery
• Cloudflare Inc. (USA): Content delivery network and security services
  • EU-U.S. Data Privacy Framework certified
  • Processing of access data for performance and security

(3) Customer Information The customer is obliged to inform their end users about data processing in connection with Interactive Maps and about the involvement of the above-mentioned service providers.

§ 7 Term and Termination

(1) Activation and Deactivation

• The supplementary agreement comes into effect with the customer's explicit consent.
• The feature can be deactivated at any time via the dashboard.
• Upon deactivation, existing embeddings become inactive in a timely manner.

(2) Transition after Beta Phase

• The customer will be informed at least 30 days before the end of the beta phase about the transition to paid use.
• Without active cancellation, there is an automatic transition to the paid model.
• The customer can deactivate the feature before the start of the paid period without giving reasons.

(3) Effects of Termination

• Upon termination of the main subscription, access to Interactive Maps automatically expires.
• Previously generated embed codes become invalid.
• Billing-relevant data is retained for a maximum of 3 months in accordance with § 6 (1).

§ 8 Changes to the Supplementary Agreement

(1) We reserve the right to change this supplementary agreement with 6 weeks' notice. Changes will be communicated to the customer by email.

(2) If the customer does not object to the changes within 4 weeks of receipt of the notification, the changes are deemed accepted. This legal consequence will be specifically pointed out in the change notification.

(3) In the event of an objection, both parties have the right to extraordinary termination of the Interactive Maps feature. The main subscription remains unaffected.

§ 9 Final Provisions

(1) The law of the Federal Republic of Germany applies.

(2) The place of jurisdiction for all disputes arising from this supplementary agreement is Berlin.

(3) Should individual provisions of this supplementary agreement be or become invalid, the validity of the remaining provisions shall not be affected. The parties undertake to replace the invalid provision with a valid provision that comes as close as possible to the economic purpose of the invalid provision.

(4) This supplementary agreement constitutes the entire agreement regarding the Interactive Maps feature.